Saturday, October 2, 2010
Just to finalize this, I paid the money, the repairs were made and the Ipod returned to me in working order. Bottom line, do NOT attempt to replace the battery yourself. It is not easy despite the video and appearance of being so. It's all a gimmick to entice you to try it yourself only to cause further damage and end up costing 2-3x the original cost. find a local repair shop and pay to have it replaced.
Thursday, January 14, 2010
How Might You ask?
I am writing this blog simply because I have been unable to give voice to my concerns or my experience with the company Digiexpress. They seem to have a pervasive presence on the web and will not post my comments regarding their misleading YouTube video and seem to pop up in the strangest places when searched by name. Their website is filled with ravingly positive comments, also misleading based upon my experience.
This story begins simply. My Nano 4th Generation iPod needed a new battery. I'm a do-it-yourself kind of gal and searched the web for information regarding replacing this particular battery. I immediately found the YouTube video they posted regarding this very issue! 'Wow' I thought, 'how great is this?!' After veiwing the video I decided it was worth a try. Besides, the battery was cheap and I had the video right?
WRONG. The "tools" they send are plastic and too big to use appropriately (not the tools used in the video!) and they end up causing damage to the parts and disintegrating before your very eyes.
The video also does not thoroughly cover the more difficult steps such as disengaging the LCD screen cable or the click wheel cable. Again the tools included do not work for these steps and it is VERY easy to damage parts during these steps.
Then, once you've got it all apart, following the video step by step, it stops just as you get to the battery. And after you pull it apart from all of the adhesive (the whole thing is held together with adhesive which no longer functions after being taken apart and none is included!) you find that, low and behold - the battery is soldred in place!!!!!!! No mention of that anywhere on their site, including the comments. That's because they edit the comments and do not allow any negative comments to be posted.
I just happen to have years of soldering experience so to me it was a minor setback. I desoldered the old battery and soldered in the new. It was actually the simplest part of the process for me. I then needed to put it back together. Hmmm...no instructions on that either. I watched the damn video over and over and over again until I figured it all out.
But then it would not work!! I tried all the "helpful hints". none helped. Being the h elpful company that they are, they included a form and a box for you to send it in to them for "testing" for only $25 plus parts. What a deal! The parts shouldn't be a problem (I thought), "so I'll have them test it and get it going again."
Hahaha. This is when the fun really began!!! They told me I needed a new LCD screen ($39), Click Wheel ribbon cable ($19.95) and the best one - a new battery! ($19)! No one was able to explain to me why I needed any of these parts, including a 2nd new battery!! This was their response: I spoke with the technician and he reported that when you attempted to install the battery, unfortunately, three problems occurred.First the the soldering ruined the battery. Secondly, the LCD clip was broken, and when broken, unfortunately, the whole part needs to be replaced. Third, the click wheel ribbon was damaged as well
Nice and clear right? At this point I had no choice. I either pay or they send the box back with the parts a big jumble. So I paid. Luckily I used PayPal. More on the rest of this story later!
This story begins simply. My Nano 4th Generation iPod needed a new battery. I'm a do-it-yourself kind of gal and searched the web for information regarding replacing this particular battery. I immediately found the YouTube video they posted regarding this very issue! 'Wow' I thought, 'how great is this?!' After veiwing the video I decided it was worth a try. Besides, the battery was cheap and I had the video right?
WRONG. The "tools" they send are plastic and too big to use appropriately (not the tools used in the video!) and they end up causing damage to the parts and disintegrating before your very eyes.
The video also does not thoroughly cover the more difficult steps such as disengaging the LCD screen cable or the click wheel cable. Again the tools included do not work for these steps and it is VERY easy to damage parts during these steps.
Then, once you've got it all apart, following the video step by step, it stops just as you get to the battery. And after you pull it apart from all of the adhesive (the whole thing is held together with adhesive which no longer functions after being taken apart and none is included!) you find that, low and behold - the battery is soldred in place!!!!!!! No mention of that anywhere on their site, including the comments. That's because they edit the comments and do not allow any negative comments to be posted.
I just happen to have years of soldering experience so to me it was a minor setback. I desoldered the old battery and soldered in the new. It was actually the simplest part of the process for me. I then needed to put it back together. Hmmm...no instructions on that either. I watched the damn video over and over and over again until I figured it all out.
But then it would not work!! I tried all the "helpful hints". none helped. Being the h elpful company that they are, they included a form and a box for you to send it in to them for "testing" for only $25 plus parts. What a deal! The parts shouldn't be a problem (I thought), "so I'll have them test it and get it going again."
Hahaha. This is when the fun really began!!! They told me I needed a new LCD screen ($39), Click Wheel ribbon cable ($19.95) and the best one - a new battery! ($19)! No one was able to explain to me why I needed any of these parts, including a 2nd new battery!! This was their response: I spoke with the technician and he reported that when you attempted to install the battery, unfortunately, three problems occurred.First the the soldering ruined the battery. Secondly, the LCD clip was broken, and when broken, unfortunately, the whole part needs to be replaced. Third, the click wheel ribbon was damaged as well
Nice and clear right? At this point I had no choice. I either pay or they send the box back with the parts a big jumble. So I paid. Luckily I used PayPal. More on the rest of this story later!
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